Frequently Asked Questions
Access
I'm logged in but I don't see my project. How do I get added to it?
To be added to an existing project, go to the Projects page, click the "Request Project Access" button, fill out, and submit the information. The project's administrators will be sent an email with your request.
If you don't see the project, please contact a project admin directly for them to add you. If you do not know who has admin-level permissions on your project, email your organization's Cirro contact.
Once you receive notification that you have been added to a new project, please log out and then log back in again to view all projects you have access to.
Learn more about requesting project access.
How do I add a new user to a project?
If you are an Admin, to add a new user:
- Navigate to the project you would like to edit.
- Select Users from the left sidebar.
- Click the "Add User" button at top right.
- Enter the new user's email address, select their role, and click the "Add" button.
If you are a Contributor or Collaborator, refer to the project's Users page to find an Admin or email your organization's Cirro contact to request access.
Learn more about adding users.
How do I view user roles and permissions on my project?
To view the user roles and permissions of all users on your project:
- Navigate to your project.
- Select Users from the left sidebar.
To change the columns visible in this or any table in Cirro, click the three dots to the right of any column header and choose "Manage columns."
I am a shared resource / core facilities staff member and use Cirro to deliver data to our customers. How do I add a new user to a project?
If you are an Admin, to add a new user:
- Navigate to the project you would like to edit.
- Select Users from the left sidebar.
- Click the "Add User" button at top right.
- Enter the new user's email address, select their role, and click the "Add" button.
If you are not an Admin, please email your organization's Cirro contact with the project name, user's name, and user's email address.
Learn more about adding users.
I am getting a "Terms of Use" pop up and can't access my project?
Your organization's leaders or project administrators have set policy requirements for your project which you are required to complete before accessing your data. On the pop up's "Getting Started" tab, you will see a list of any data classifications applied to your project or any project-level settings which are triggering these requirements.
Complete the required agreements and trainings explained in the pop up in order to access your project. If you feel that any of the data classifications should not apply to your data, you can reach out to your organization's Cirro contact to discuss a change.
Learn more about project governance.
Analysis
Can I work with my data on a local compute cluster?
Yes! The best way to work with data on your local compute cluster is to download to your institution's scratch storage, run analysis on the cluster, and then upload your results to Cirro. Both your raw data and analyzed data will then appear in your project as discrete datasets.
Can I merge files from multiple datasets?
Yes! For pipelines that are set up to accept multiple input datasets, you can select any number of inputs for analysis. See the pipelines page for more information.
Budget
What happens if a project reaches its budget limit?
If a project reaches its budget limit, you may rest assured that no data is lost. However all analysis is paused until the budget is increased or the budget period refreshes.
In order to avoid pauses in analysis, Admins will receive email notifications alerting them when they are nearing their budget limit.
To update your project's budget, navigate to your project's Costs page and click the "Edit Budget" button at top right.
Learn more about cost controls.
Projects
Can I add a project to Cirro?
Depending on your organization's settings, you may see a "Request a New Project" button at the top of the Project's page which you use that to send information on your new project to your organization's administrators who will review and complete your request.
If you are using Cirro under the "Independent Researcher" category, you may have permission to create your own project, in which case you can click the "Create a Project" button on the Project's page and fill out the required information.
Learn more about requesting new projects or creating new projects.
How do I change a project's primary contact?
If you are an Admin, to change the primary project contact:
- Navigate to the project's Overview page.
- Click the "Edit Project" button at top right.
- Edit the Name and Email fields.
- Click the "Update" button.
If you are not an Admin, please email your organization's Cirro contact to request this change.
User Feedback
How do I request a new feature?
Please email support@cirro.bio with ideas for additional features or functionality.
How do I request a new analysis pipeline?
Please email support@cirro.bio with requests for additional analysis pipelines.
How do I report a bug?
If something is broken, please let us know by emailing support@cirro.bio with as much information as possible. And thank you!