Skip to content

Frequently Asked Questions

Access

I'm logged in but I don't see my project. How do I get added to it?

To be added to an existing project, please contact a project admin. If you do not know who has admin-level permissions on your project, please send an email to support@cirro.bio. Once you receive notification that you have been added to a new project, please log out and then log back in again to view all projects you have access to.

How do I add a new user to a project?

If you are an Admin, to add a new user:

  1. Navigate to the project you would like to edit.
  2. Select Users from the left sidebar.
  3. Click the "Add User" button at top right.
  4. Enter the new user's email address, select their role, and click the "Add" button.

If you are a Contributor or Collaborator, refer to the project's Users page to find an Admin or email support@cirro.bio to request access.

Learn more about adding users.

How do I view user roles and permissions on my project?

To view the user roles and permissions of all users on your project:

  1. Navigate to your project.
  2. Select Users from the left sidebar.

To change the columns visible in this or any table in Cirro, click the three dots to the right of any column header and choose "Manage columns."

I am a shared resource / core facilities staff member and use Cirro to deliver data to our customers. How do I add a new user to a project?

If you are an Admin, to add a new user:

  1. Navigate to the project you would like to edit.
  2. Select Users from the left sidebar.
  3. Click the "Add User" button at top right.
  4. Enter the new user's email address, select their role, and click the "Add" button.

If you are not an Admin, please email support@cirro.bio with the project name, user's name, and user's email address.

Learn more about adding users.

Analysis

Can I work with my data on a local compute cluster?

Yes! The best way to work with data on your local compute cluster is to download to your institution's scratch storage, run analysis on the cluster, and then upload your results to Cirro. Both your raw data and analyzed data will then appear in your project as discrete datasets.

Budget

What happens if a project reaches its budget limit?

If a project reaches its budget limit, you may rest assured that no data is lost. However all analysis is paused until the budget is increased or the budget period refreshes.

In order to avoid pauses in analysis, Admins will receive email notifications alerting them when they are nearing their budget limit.

To update your project's budget, navigate to your project's Costs page and click the "Edit Budget" button at top right.

Learn more about cost controls.

Projects

Can I add a project to Cirro?

To add a new project to Cirro, please email support@cirro.bio with your request.

Learn more about the information you'll need to provide on the projects page.

How do I change a project's primary contact?

If you are an Admin, to change the primary project contact:

  1. Navigate to the project's Overview page.
  2. Click the "Edit Project" button at top right.
  3. Edit the Name and Email fields.
  4. Click the "Update" button.

If you are not an Admin, please email support@cirro.bio to request this change.

Signing In

I don't work at Fred Hutch. How do I request access to Cirro?

Please email support@cirro.bio to tell us about yourself and your work, and someone from our team will get back to you.

My temporary password expired. How do I reset it?

Please send an email to support@cirro.bio to request a new temporary password. The Cirro team will generate a new invite email for you, including a new temporary password.

User Feedback

How do I request a new feature?

Please email support@cirro.bio with ideas for additional features or functionality.

How do I request a new analysis pipeline?

Please email support@cirro.bio with requests for additional analysis pipelines.

How do I report a bug?

If something is broken, please let us know by emailing support@cirro.bio with as much information as possible. And thank you!